Shipping & Delivery ( FAQ)

How does the delivery process work?

• Once our system processes your order within 48hrs, your products are inspected thoroughly to ensure they are in a perfect condition. It gets delivered within 1-3 days after dispatch.
• After they pass through the final round of quality check, they are packed and handed over to our trusted delivery partner.
• Our delivery partners then bring the package to you at the earliest possibility.

How are items packaged?

• We package our products in boxes. Each individual product is packaged in bubble wrap while fragile items like bottles are safely secured with additional bubble wrap.
• We pride ourselves on the quality of our packaging.

What is the range of locations to which DIya Innovations Pvt Ltd. ships their products?

• DIya Innovations Pvt Ltd. ships throughout India!

My order has been shipped. Now how can I track it?

• Once your order has been dispatched, you will receive an email with the details of the tracking number and the courier company that is processing your order.
• You can track the status of your package 24 hours after your order is dispatched from our warehouse.

What is the estimated delivery time?

• We usually dispatch most orders within 48hrs (excluding Sundays and public holidays)
• Though we keep 95% of our catalog in our inventory, certain products need to be sourced directly from the brand itself so that we can live up to our promise of providing fresh, non-expired products.
• While we are trying our best to avoid this situation, these products might delay your order.
• If you are ordering our products from a Sale event, dispatches may be a bit delayed due to increased volumes. We will target to dispatch all orders within the due date of order.
• However, due to some force, Majeure conditions like flood, storms, high wind flows, bad weather, transportations delays, regulatory halts, political disruption, lockdowns and other unprecedented issues can delay an order. We’ll try to keep you posted about any delays by either SMS or email. However, you can ask for the status of the product by providing the information at “Track Order” at logistic service provider website. This may also happens that address provided or PIN code is out of the delivery network area.
• We endeavor to deliver the product or you may collect your order if you can. If it isn’t possible, the order will be canceled and we will initiate a full refund of the amount of product only, upon the request of the customer. This shipping fee is non-refundable in any case.
• Time reflected at the time of order confirmation is an estimated time for delivery of products. We never guarantee or payment of shipping fees never provide guarantee to deliver the product within stated time product. Delivery of product may be delayed due to aforesaid reasons including availability of product at our warehouse.

Will my order will be shipped in multiple shipments? What does this mean?

• Don’t worry! This is a completely normal situation. This just means that different parts of your order may have simply been shipped from our different locations.

Are there any shipping charges applicable on my order?

• We have standard shipping charges for most addresses.
• India shipping charges – A flat Rs.99 charge is applied to all orders below Rs.499, while there is free shipping for all orders above Rs.499.